Returns

We offer a 30 Day Warranty on Defective Merchandise - ** See Details and

Exclusions Below **

We rarely have issues with product quality due to extensive testing performed by the manufacturer as well as our

staff to ensure the products we sell are of the highest quality. In the rare event your device has an issue, E-Cig

Outlet will exchange defective items purchased within 30 days with the exception of the items listed below. 

This warranty / return policy does not cover e-liquids, cartridges, cartomizers, drip tips, atomizers/coils, select

mods, rebuildables and clearance items. We do not warranty how long a battery holds a charge as that is

contingent on usage, device settings, charging habits and other variables. For the same reasons, there is no

warranty for leaking tanks or atomizer/cartomizer life or performance (other than DOA). Atomizers and

cartomizers have a dead on arrival (DOA) warranty (with the exception of rebuildable atomizers which have

no warranty). If they do not work out of the box we will replace them free of charge if you notify us within 2 days

of receiving shipment. All purchases of e-liquids, drip tips, rebuildable atomizers, cartridges/cartomizers,

advanced devices and clearance items are final. We cannot accept returns or exchanges for e-liquids, drip tips,

rebuildable atomizers, cartridges and/or cartomizers, advanced devices or clearance items. 

We require defective items to be sent back to address below for testing before a replacement is sent. Once we

receive the product from you, if we determine the failure is due to a manufacturing defect, we will issue a credit

to your online account for reasonable shipping costs that can be used on a future purchase.  Please do not ship

express mail as we will only issue credit for standard shipping costs.  In the event your return is received and the

item(s) is found to be working properly or has been damaged due to misuse or improper care, you will be

responsible for paying the shipping cost to send the item(s) back to you.

Return requests must be made within 30 days of the date you receive your order.  To submit a return request,

click the "Contact Us" tab at the top of the page, call us at #231-766- 8210 or email us at e-

cigoutlet@comcast.net. For exchanges, all merchandise must be returned in it's original packaging and be

in NEW condition. We do not offer refunds or exchanges on open cartridge, cartomizer or atomizer packs, e-

Liquid's and we do not refund original shipping costs. If you return a starter kit for a refund, do not return open

cartridge/cartomizer/atomizer packs or liquid. Your refund will be calculated once we receive your package and

we'll contact you once a refund has been processed. A restocking fee of 25% may be deducted from your refund

total.

Once you have been issued a return authorization number,  you must return the item(s) within 14 days or the

ticket will be considered closed and no further authorization will be granted.

We are not responsible for items lost in the mail. Returned merchandise should be packaged carefully and it's best

to wrap the parts in bubble wrap or a paper towel then send in a USPS mailing folder. Include a note with your

order number (or a copy of your order) and your CRM number inside package. We recommend returns be shipped

with a tracking number to enable you to confirm we received the shipment.  Returns take 3-5 business days to be

processed.